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Repair Co-ordinator
Australia (Hybrid role - Field/Office/Remote)
Who We’re After
The purpose of the Repair Coordinator role is to support Assessing Repair Manager/s in delivering property repairs on time and on budget while keeping customers and insurance companies updated on progress. Included in the role is the need to peer review estimates, manage the process and schedules to KPI’s and ensure that systems are kept updated close to real time whilst protecting job profitability for handdii.
A key component of the role is engaging with customers to build trust, subcontractors to deliver to scheduled timeframes and clients to ensure that proactive reporting of progress is undertaken minimizing inbound enquiries. Working collaboratively with the Assessing Repair Manager/s to deliver exceptional outcomes for each and every repair job.
About You
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Strong communication skills and attention to detail
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Strong negotiation skills, scheduling and repair coordination skills
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Comfortable communicating with contractors on the phone and via email to revise and improve detail in scope and estimates.
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Comfortable with a digital-first approach
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Results orientation – Demonstrating urgency, desire to accomplish, and balancing short / long-term goals.
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Problem solving – Methodical approach, involving others as needed, committing to action while maintaining sound judgement.
Responsibilities
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Client communication
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Insurance company query resolution
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Peer review of reports and estimates
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Upload of reports and estimates to the clients’ systems, near real time
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Subcontractor negotiation to maximize handdii profitability
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Ensuring specialist reports are delivered in a timely manner, not impacting upon client service levels
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Scheduling of works in collaboration with the Repair Estimator & Supervisor
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Management of purchase orders, bills and invoices
Requirements
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3+ years’ experience in a similar role
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Proficiency in scheduling software
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Proficiency in invoicing software
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High level of customer care skill
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Highly organized
How we appreciate you
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Competitive Salary
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Opportunity to build and work with a high energy team
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To be part of a team innovating and improve the insurance claims process.